How to return an item
Open a return inside the return window and we collect it from you.
Updated 11 Mizan 1405
The return window
Every product page shows its return window — for example "7-day returns". The window starts on the day your parcel was delivered, and it is the window that applied when you ordered.
Opening a return
- Go to My orders, open the order and choose Return items.
- Pick the items and quantities, and tell us why. If the item arrived damaged, wrong, not as described or with parts missing, say so — the shop then pays for the return trip.
- Choose what you want: your money back, an exchange for another size or colour, or a replacement of the same item. See Exchanges and replacements.
- You get a return number (RMA). Keep it; it is what support will ask for.
What happens next
The shop accepts or declines the return. Once accepted, a courier collects the parcel. The shop inspects it and your refund is prepared. You can withdraw a return any time before the courier collects it.
When returns are not possible
After the window closes, or for a parcel you never received, open a claim from the order instead.