Delete Your Account

This page explains how to request deletion of your Karwaan account and the personal data attached to it. Karwaan (“we”, “us”) is an online marketplace for Afghanistan where you order and pay the courier in cash when the parcel arrives. You can delete your account at any time — directly inside the app, or by writing to the address below.

If you have an order that has not arrived yet, you will not be able to track it after the account is gone. If a return or a refund is in progress, let it finish first.

If a courier is already on the way with an order, that parcel is still coming — and the phone number it is routed to stops working once the account is gone. Let it arrive first.

You are signed in, so you can delete your account from this page. It happens straight away and it cannot be undone.

You can also do it from the Karwaan mobile app:

1. Open the Karwaan app and sign in to your account.
2. Go to the You tab and open Settings.
3. Scroll to the bottom of the page and tap Delete my account.
4. Confirm the request. Your account and the data attached to it are deleted permanently, and this cannot be undone.

If you cannot get into the app, write to us from the email address attached to your account:

support@karwaan.io

Include the email address on your account in the message so we can verify who you are.

We action verified requests within 30 days.

When your account is deleted we permanently remove this data, or make it anonymous so that it can no longer be traced back to you:

• Your name, email address, phone number and date of birth.
• Your account photo.
• Your ways of signing in — your password and any linked Google or Apple sign-in — and every active session and token, so signed-in devices are signed out.
• Your device identifiers and your marketing-message preference.
• The text of the messages you sent to sellers.

So that the marketplace keeps working for other people and we can meet our legal and security obligations, a small amount of data is kept:

• Order and money records. Records of orders, of the cash a courier collected, and of refunds are kept for as long as tax, accounting and anti-fraud rules require, and then deleted.
• Reviews and ratings. A review you wrote on a product may remain, but your name is taken off it. Deleting the review itself would rewrite that product's rating for every other buyer.
• Browsing history behind recommendations. What you looked at feeds the recommendations shown to every buyer. Its link to you is cut, and what is left leads back to nobody.
• Deletion record. A small internal record showing that this account was deleted is kept to prevent abuse and to show that your request was carried out.

Kept data stays only as long as it is needed for the purpose above and is then permanently deleted. Backups are purged on their normal rotation.

A question about account deletion or about your data? Write to support@karwaan.io. See also our Privacy Policy.