Ordering
Placing, checking and cancelling an order.
2 articles
How can we help?
Answers about ordering, paying cash on delivery, delivery, returns and your account — or a way to reach us.
Browse by topic
Cash on delivery
How paying in cash at your door works.
1 article
Delivery and tracking
Where your parcel is and what happens at the door.
1 article
Returns and exchanges
Sending an item back, or swapping it for another.
2 articles
Refunds and store credit
How and when you get your money back.
1 article
Account and privacy
Signing in, keeping your account safe and your data.
1 article
Wholesale buying
Buying in bulk from wholesale shops.
1 article
Get it done
Track an order
See where your parcel is and when it arrives.
Return an item
Open a return and follow your refund.
Contact us
Message Karwaan about an order, a refund or your account.
How paying works
Cash on delivery, and the fee you are shown.
Common questions
The questions most buyers start with.
Your account
Addresses, lists and sign-in.
Still need help?
Message us from your account and the reply comes back there, or write to us.