Tracking your delivery
Follow your parcel, fix your address and know what a failed delivery means.
Updated 11 Mizan 1405
Where is my parcel?
Open the order in My orders. Each parcel shows its own steps: confirmed, packed, dispatched, out for delivery and delivered, with a tracking number once it has left the shop. We also send a notification at each step.
Fixing the address or phone number
If the landmark or phone number is wrong, correct it from the order page while the parcel is on its way. The courier is updated straight away.
If the courier cannot reach you
A missed delivery is tried again. If the parcel still cannot be delivered it goes back to the shop, the order part is closed and you pay nothing. Keep your phone on while a parcel is out for delivery — couriers call before they arrive.
Sharing tracking
You can share a tracking link with someone who will receive the parcel for you. The link shows the parcel's progress, not your account.